IICD provides institutional support to help build the ICT and institutional capacity of National Training Partners and other local training partners. In return, these training partners can deliver quality training appropriate to organisations' and participants' needs.

The main forms of institutional support are:

• Expertise Development
• Train-the-Trainer
• Certification

Expertise Development

IICD provides support to trainers from its National Training Partner organisations to extend and enhance their expertise in technology-themes. This enables them to provide better support to project partners and other training partner organisations.

Train-the-Trainer

Train-the-Trainer is about enhancing the didactic skills of trainers, and strengthening their abilities to manage high-quality training programmes. Typically, two to three local training partners are active in each country. It is based on a three-tier model:

• New trainers are made familiar with IICD training methodologies, ICT4D sector specificities, commonly required On-the-Job training courses, and are supported in conducting Training Needs Assessments and developing Training Plans;
• Existing trainers (and trainers already familiar with IICD) are exposed to revision and practising of methodologies, with the main focus on enhancing training skills to enable the effective transfer of knowledge to project and system end-users; and, 
• Trainers that have completed tier one and tier two are responsible for designing the content and formulating a Train-the-Trainer workshops for tier one trainers and project partners.

Certification

IICD provides support for organisations wishing to become official International Computer Driving License (ICDL) training and testing centres. They may also want to become certified in ISO quality standards. Whether IICD provides support depends on the availability of certified end-user training in the focal countries, and on our National Training Partner's organisational strategies.
ICDL is an international ICT end-user standard which has been set jointly by the major European and International computer societies. To obtain the ICDL a student must demonstrate practical proficiency in each of the most commonly used software tools. For more information on ICDL please see ICDL Foundation South Africa.