eGovernance in developing countries

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Imagine a situation in which all interaction with government can be
done through one counter 24 hours a day, 7 days a week, without waiting
in lines. In the near future this will be possible if governments are
willing to decentralise responsibilities and processes, and if they
start to use electronic means such as the Internet. Each citizen can
then contact the government through a website where all forms,
legislation, news and other information will be available. In Europe
and the USA, commercial banks have already adopted this approach. Most
transactions can be done at an ATM, by mail or by the Internet, which
has saved banks enormous costs. In other words, they do more work, with
less people, in less time and with less and smaller offices: They use
the Internet. Government, as a collector and source of information,
could follow this trend, to serve its customers (citizens and
businesses) better and to save costs by making internal operations more
efficient. <br />
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